DPD customer service can be contacted by telephone, online chat or through the DPD app. Customers should have their parcel number and delivery postcode ready because these details allow the support team to locate the correct shipment.
The official DPD UK customer service number is 0121 275 0500. Current published telephone opening hours are:
| Day | DPD customer service opening hours |
| Monday to Friday | 8am to 6:30pm |
| Saturday | 8am to 4pm |
| Sunday | 9am to 3pm |
| Bank holidays | Telephone service excluded |
DPD also provides delivery chat support 24 hours a day. The company describes app chat as its fastest contact method and says customers calling directly through the app can receive priority service.
Customers can access the official telephone and chat options through the DPD contact page. They should avoid relying on telephone numbers, email addresses or payment links found in unsolicited messages.
For information covering delivery times, tracking updates, weekends, bank holidays and parcel fraud, readers can use the complete DPD delivery guide.
What Is the DPD Customer Service Number?
The main DPD UK customer service telephone number is:
0121 275 0500
The telephone team is currently available from 8am to 6:30pm Monday to Friday, 8am to 4pm on Saturday and 9am to 3pm on Sunday, excluding bank holidays.
Customers should keep the following details nearby before calling:
- The DPD parcel number
- The delivery postcode
- The sender or retailer’s name
- The expected delivery date
- The latest tracking status
- Any delivery photograph
- Details of previous contact
- The preferred resolution
A customer without a parcel number may find it difficult to obtain shipment-specific information. The reference can normally be found in the retailer’s dispatch email, DPD notification, booking confirmation or printed parcel label.
Can Someone Contact DPD Customer Service 24 Hours a Day?
DPD’s delivery chat is available 24 hours a day, but its telephone agents operate during published service hours.
The chat service may help customers:
- Check a delivery status
- Review available delivery options
- Change eligible delivery preferences
- Confirm where a parcel was left
- Find information about a missed attempt
- Access general parcel support
- Request further assistance
The automated chat may initially ask for the parcel reference and delivery postcode. Depending on the issue, the customer may then receive an automated answer or be directed to additional support.
The DPD app also offers in-app assistance. DPD says customers using the app can access 24-hour chat and may be moved towards the front of the telephone queue when calling through the app.
What Is the Fastest Way to Contact DPD?
DPD identifies app chat as its fastest contact option.
The best method still depends on the problem:
| Problem | Recommended first step |
| Checking where a parcel is | Use official tracking |
| Changing a delivery preference | Use tracking or the DPD app |
| Asking about a missed delivery | Review the delivery record and available options |
| Disputing proof of delivery | Contact chat or telephone support |
| Reporting a damaged parcel | Contact the sender and use parcel support |
| Asking about a DPD Online booking | Use DPD Online help |
| Raising a retailer order complaint | Contact the retailer |
| Reporting a suspicious message | Do not use its links; verify through official DPD channels |
Calling may be more useful when a case is complicated, while chat can be faster for routine delivery questions.
How Can Someone Contact DPD by Online Chat?
Customers can launch the official chat service from DPD’s contact area after entering their parcel reference and delivery postcode.
Chat is suitable for questions such as:
- Is the parcel still coming today?
- Why was delivery not completed?
- Where was the parcel left?
- Can the delivery date be changed?
- Can the parcel be sent to a Pickup shop?
- Why has the delivery window changed?
- What happens after a failed attempt?
- Is an address correction required?
The customer should save a copy or screenshot of the chat where the issue could later become a complaint. This creates a record of the information provided and any action promised.
A chat session may not immediately locate a parcel that has missed a physical scan. Further investigation may require the sender, local depot or delivery driver.
Can DPD Be Contacted Through WhatsApp?
The official DPD contact page currently provides a “Continue to chat” option that launches through WhatsApp after the customer enters a valid reference number and postcode.
Customers should begin from DPD’s own website instead of responding to an unexpected WhatsApp message claiming to represent the company.
A fraudulent account may copy:
- DPD’s name
- Its profile photograph
- Delivery-related wording
- A parcel icon
- Customer service language
- A fake verification symbol
Customers should never send a bank PIN, complete banking password or one-time security code through a delivery chat.
Can DPD Customer Service Be Contacted by Email?
DPD does not prominently publish a general recipient customer service email on its main UK contact page. The official options emphasised for ordinary delivery enquiries are app chat, online chat and telephone support.
This means customers should be cautious when an email address found through an unofficial website is presented as DPD’s main complaint channel.
Written evidence can still be created by:
- Saving chat transcripts
- Taking screenshots
- Recording complaint reference numbers
- Contacting the retailer by email
- Using the appropriate online parcel-support process
- Keeping copies of order and tracking information
Specialist DPD teams may use email for particular business, customs or international enquiries, but those addresses should not automatically be used for unrelated home-delivery complaints.
How Can Someone Track a DPD Parcel Before Contacting Support?
Customers should check the latest parcel record before contacting customer service. Many questions can be resolved by reviewing the complete tracking history.
The official DPD tracking service requires:
- The parcel or calling-card reference
- The delivery postcode
The tracking record may show:
- Whether DPD has received the parcel
- The depot currently processing it
- The expected delivery date
- The one-hour delivery window
- Whether it is with the driver
- A missed-delivery record
- Proof of delivery
- A safe-place photograph
- A neighbour or Pickup diversion
- A revised delivery date
DPD’s public tracking page confirms that both the reference number and postcode are required.
Where Can the DPD Parcel Number Be Found?
The parcel number may appear in:
- The retailer’s dispatch confirmation
- A DPD email or text notification
- The sender’s booking confirmation
- The printed delivery label
- A missed-delivery card
- The DPD app
- The sender’s online account
- The retailer’s order-tracking page
An order number is not always the same as a DPD parcel number. If the reference does not work, the customer should ask the retailer or sender to confirm the correct carrier reference.
Customers should also check that they are entering the delivery postcode rather than the billing postcode.
What Should Someone Do Without a Tracking Number?
A recipient without a tracking number should contact the retailer or sender first.
The sender can normally confirm:
- Whether DPD is the actual carrier
- Whether the parcel has been booked
- Whether it has been collected
- The DPD reference number
- The service purchased
- The delivery address supplied
- The expected delivery date
A retailer may mark an order as dispatched when it has only created the shipping label. DPD customer service cannot provide detailed movement information if the parcel has not yet entered its network.
Customers should avoid posting their full address, telephone number or order information publicly on social media while trying to locate a tracking number.
Who Should Be Contacted When DPD Tracking Is Not Updating?
The correct contact depends on the last tracking status.
DPD Has Only Received the Order Details
The retailer or sender should usually be contacted first. This status commonly means that a label has been created but DPD may not yet have received the physical parcel.
The Parcel Was Collected but Has Stopped Moving
DPD may be able to explain the latest scan, but the sender may need to open a formal investigation if the parcel has missed its delivery date.
The Parcel Is at the Local Depot
The package may be waiting for its scheduled route, an address check or the next working day. Customer service may be able to confirm whether action is required.
The Parcel Is Out for Delivery
The recipient should normally monitor the one-hour window and driver updates. Contact becomes more appropriate when the delivery day ends without a clear status.
The full troubleshooting guide for DPD tracking not updating explains what each stage can mean and when the sender should investigate.
Who Should Be Contacted When DPD Says Delivered but No Parcel Arrived?
The recipient should check the full proof-of-delivery information before contacting support.
They should examine:
- The delivery photograph
- The recorded safe place
- Immediate neighbours
- Household members
- Reception or concierge desks
- Communal entrances
- Garages and outbuildings
- The delivery address on the order
If the parcel cannot be located, the retailer should generally be contacted promptly. DPD may help review the delivery evidence, but the retailer arranged the carrier and remains responsible for resolving most consumer non-delivery disputes.
Citizens Advice says customers should normally contact the seller when an online order has not reached the agreed location. The seller can be asked to arrange redelivery or an appropriate refund.
The guide for situations where DPD says delivered but the parcel was not received covers proof of delivery, safe places and consumer options.
How Can Someone Contact DPD About a Missed Delivery?
A missed-delivery update should first be opened through the full tracking page.
Depending on the parcel and restrictions set by the sender, the recipient may be able to:
- Select another delivery date
- Choose a permitted safe place
- Nominate an eligible neighbour
- Divert the parcel to a Pickup location
- Add delivery instructions
- Confirm a building access detail
Some parcels cannot be redirected. High-value goods, medicines, age-restricted items or deliveries requiring identification may need to remain at the original address.
When no online option is available, the customer can use chat or telephone support. The complete DPD missed delivery guide explains redelivery and collection arrangements.
Can DPD Customer Service Contact the Driver?
A recipient will not normally be given the driver’s private telephone number.
DPD’s internal support teams may be able to review driver information, delivery scans, photographs and route records. In a disputed delivery case, the company may also arrange further enquiries involving the driver.
However, instant driver contact is not guaranteed. The driver may still be completing a route, and support staff may need to send the query through the local depot.
Customers should provide specific information, such as:
- Why the photograph appears incorrect
- Which entrance the driver should use
- Whether CCTV contradicts the delivery record
- Whether the recorded neighbour is unknown
- Whether the property was accessible
- Whether the driver attended the wrong flat
A factual explanation is more useful than a general statement that the driver did not deliver correctly.
Can Someone Contact a Local DPD Depot Directly?
DPD provides an online depot finder, but local depots may not offer a public walk-in customer service desk or a direct number for every parcel enquiry.
A customer should not travel to a depot unless DPD has confirmed:
- That the parcel is being held there
- That public collection is permitted
- Which identification is required
- The available collection times
- How long the parcel will be held
- Whether an appointment or reference is needed
Showing that a parcel is “at the delivery depot” does not necessarily mean the recipient can collect it.
The national customer service team or online chat should normally confirm the correct next step.
How Can Someone Find a DPD Pickup Shop?
A parcel may be redirected to a DPD Pickup location when home delivery is unsuitable or an attempt has failed.
Customers can use the official DPD Pickup finder to locate participating shops.
Before travelling, the recipient should confirm:
- That the parcel is ready for collection
- The exact Pickup location
- The shop’s current opening hours
- The collection deadline
- The required identification
- Whether a collection code is needed
A shop being open does not prove that the parcel has arrived there. The tracking record should show that it is available.
How Can a DPD Delivery Be Rearranged?
Eligible deliveries can often be changed through tracking or the DPD app without contacting an agent.
Available options may include:
- Delivery on another day
- Delivery to a neighbour
- An authorised safe place
- Diversion to a Pickup shop
- Additional accessibility instructions
- More time to answer the door
The exact options are controlled partly by the sender. A retailer may disable safe-place or neighbour delivery because of the product’s value or contents.
Changes can also become unavailable once the driver is close to the address or has already completed the delivery event.
Can DPD Customer Service Confirm a Delivery Time?
Customer service can review the current delivery estimate, but it cannot necessarily guarantee an exact arrival time for a standard parcel.
Eligible recipients normally receive a one-hour window after the route has been planned.
The estimate can change because of:
- Traffic
- Road closures
- Weather
- Difficult earlier deliveries
- Vehicle problems
- Changes to the driver’s route
- High parcel volumes
A parcel may still arrive after the original window while it remains out for delivery.
The article explaining what time DPD delivers until covers evening routes, late drivers and missed delivery windows.
Can DPD Customer Service Confirm Weekend Delivery?
Customer service can check the scheduled date for an individual parcel, but weekend delivery is not automatically included with every DPD shipment.
Saturday or Sunday delivery normally depends on:
- The service purchased by the sender
- The dispatch and collection cut-off
- The destination postcode
- Local operating arrangements
- Whether the parcel was assigned to a weekend route
A parcel reaching the local depot on Friday does not guarantee Saturday delivery.
The detailed guide explaining whether DPD delivers at weekends covers Saturday and Sunday services.
Is DPD Customer Service Open on Bank Holidays?
The official contact page states that the published Sunday telephone service excludes bank holidays. It does not present bank holidays as part of the normal telephone timetable. Customers should therefore use online tracking or chat and check the latest operating information when a public holiday occurs.
Delivery and collection schedules may also change around:
- Good Friday
- Easter Monday
- May bank holidays
- The Summer bank holiday
- Christmas Day
- Boxing Day
- New Year’s Day
- Regional holidays in Scotland and Northern Ireland
The guide explaining DPD deliveries on bank holidays covers regional dates and likely service changes.
How Should a Damaged DPD Parcel Be Reported?
A damaged parcel should be photographed before the packaging is discarded.
Useful evidence includes:
- The outer packaging
- The shipping label
- Crushed or torn areas
- Internal protective materials
- Damage to the product
- Missing contents
- The parcel’s weight where relevant
- The delivery date and time
When the goods were bought from a retailer, the customer should usually report the damage to that retailer. The retailer can decide whether to arrange a return, replacement or refund and pursue any carrier claim separately.
A person who booked and paid for the delivery directly can use the DPD Online parcel-help service for a missing, damaged or undelivered shipment. DPD’s help page separates general contact from parcel-issue support.
The packaging should be retained until the claim has been assessed.
How Should a Lost DPD Parcel Be Reported?
A parcel should not automatically be treated as lost because it has missed one scan or delivery estimate.
The customer should first establish:
- Whether the sender physically handed it to DPD
- The date of the last scan
- Whether a weekend or bank holiday intervened
- Whether an address problem exists
- Whether it was transferred to another carrier
- Whether the expected delivery date has passed
When several working days have passed without movement, the sender may need to open a formal investigation.
The sender is often the appropriate claimant because they booked the service, paid the delivery charge and hold the dispatch evidence.
How Can a DPD Complaint Be Made?
A complaint can begin through DPD’s official telephone or chat channels.
The customer should provide a clear timeline containing:
- The parcel reference
- The expected delivery date
- The problem encountered
- Previous contact dates
- The evidence available
- The financial or practical impact
- The resolution requested
A useful complaint should avoid vague statements. It should explain exactly what went wrong and what would resolve it.
For example:
The parcel was marked as delivered at 2:18pm, but the delivery photograph shows a different property. Nobody at the address or neighbouring homes received it. Please investigate the driver’s delivery record and confirm the outcome.
The customer should request a complaint or case reference and retain it.
What Resolution Can Be Requested?
The appropriate resolution depends on whether the customer is the sender, recipient or buyer.
Possible outcomes include:
- A tracking explanation
- A corrected delivery date
- Redelivery
- Diversion to a Pickup shop
- A driver investigation
- Confirmation of the delivery location
- Return to the sender
- Replacement through the retailer
- Refund through the retailer
- Compensation under the sender’s booking terms
DPD may not be able to refund the value of goods directly to a recipient who did not purchase the carrier service. In an online retail transaction, the buyer will generally need to seek the commercial remedy from the seller.
When Should the Retailer Be Contacted Instead of DPD?
The retailer should generally be contacted when:
- An online order has not arrived
- The parcel is damaged
- The retailer supplied the wrong address
- The tracking number does not work
- DPD says it has not received the parcel
- A delivered status is disputed
- A replacement or refund is required
- The agreed delivery date has been missed
Customers who bought goods online should usually approach the seller before pursuing compensation from the courier. Citizens Advice notes that this often produces a better result because the seller arranged the delivery contract.
DPD can explain the parcel journey, but the retailer remains responsible for resolving the customer’s order.
What Should Someone Do If the Retailer Refuses to Help?
The customer should ask the retailer to provide its decision and delivery evidence in writing.
The next steps may include:
- Making a formal complaint to the retailer.
- Asking for the proof of delivery.
- Providing photographs, CCTV or tracking screenshots.
- Requesting review by a manager.
- Setting out the requested replacement or refund.
- Seeking independent consumer advice.
- Contacting the card provider where appropriate.
- Considering alternative dispute resolution or a court claim.
UK government guidance directs consumers in England and Wales to Citizens Advice, consumers in Scotland to Advice Direct Scotland and consumers in Northern Ireland to Consumerline.
Can a DPD Customer Service Message Be a Scam?
Yes. Criminals may pretend to be DPD customer service through email, text message, telephone calls, social media or WhatsApp.
A suspicious message may claim that:
- A redelivery fee is required
- The address must be corrected
- The parcel is being held
- Customs charges are outstanding
- A delivery slot must be purchased
- A refund requires banking information
- A one-time code must be provided
Recipients should be cautious when a message:
- Arrives unexpectedly
- Creates immediate pressure
- Uses an unfamiliar web address
- Requests complete card details
- Asks for a banking password
- Requests a PIN or security code
- Contains a telephone number different from the official contact page
- Refuses to provide a verifiable parcel reference
The guide to recognising a DPD scam email explains how to verify messages and protect compromised accounts.
Will DPD Ask for a Bank PIN or One-Time Code?
A person should never provide a complete banking password, card PIN or one-time security code to someone claiming to resolve a parcel problem.
A criminal may use a small alleged delivery charge to collect:
- Card numbers
- Expiry dates
- Security codes
- Billing addresses
- Telephone numbers
- Banking login information
The criminal may then make a follow-up call pretending to be the bank’s fraud department.
Anyone who has entered financial information on a suspicious page should contact their bank immediately using the official banking app or the number printed on the card.
How Can Someone Avoid Fake DPD Contact Details?
Customers should:
- Begin from DPD’s official website
- Avoid numbers shown only in unsolicited messages
- Check the complete web address
- Enter tracking references independently
- Avoid sponsored or imitation support pages
- Never install remote-access software for parcel help
- Refuse requests for security codes
- Keep parcel information out of public social media posts
- Verify unexpected payment requests with the retailer
A logo or familiar company name does not prove that a message is genuine.
What Should Businesses Do Before Contacting DPD?
A business should gather the full shipment record before raising an enquiry.
Useful information includes:
- The consignment number
- Collection manifest
- Parcel weight and dimensions
- Product description
- Declared value
- Booking date
- Collection date
- Delivery address
- Recipient contact details
- Tracking history
- Photographs of packaging
- Customer correspondence
Businesses using a DPD account may have access to MyDPD, an account manager or contractual support routes that differ from general recipient customer service.
The business should identify whether the issue concerns:
- Collection
- Sorting
- Customs
- Final delivery
- Proof of delivery
- Damage
- Loss
- Billing
- Service performance
This helps the enquiry reach the appropriate team.
Can DPD Customer Service Help With International Parcels?
DPD may assist with international tracking, but overseas shipments can involve customs authorities and delivery partners in other countries.
An international delay may relate to:
- Missing customs information
- Import taxes or duties
- Restricted goods
- An incomplete commercial invoice
- Security checks
- Customs clearance
- A destination-country carrier
- A local public holiday
- An incorrect international address
The customer should prepare the parcel reference, destination country and any customs messages before making contact.
The sender may need to provide documents or correct shipment information before the parcel can continue.
Can DPD Customer Service Change the Delivery Address?
A complete address change may not be possible after the parcel has entered the network.
Security controls and sender restrictions can limit changes, particularly for high-value goods.
DPD may instead offer:
- Another delivery date
- A safe place
- An eligible neighbour
- A Pickup location
- Return to sender
When the original postcode or address is incorrect, the sender may need to contact DPD because they created the shipping record.
Customers should not submit a new address through an unexpected payment message.
Can DPD Customer Service Stop and Return a Parcel?
A stop-and-return request generally needs to be made before delivery and may need to come from the contract holder who booked and paid for the service.
DPD Online’s guidance states that the company must communicate with the contract holder to process a request for a parcel to be stopped and returned to the sender.
A recipient who no longer wants an online order should normally contact the retailer rather than attempting to intercept the parcel personally.
What Information Should Never Be Shared With DPD Support?
Customers should not share:
- A complete banking password
- A bank PIN
- A one-time passcode
- Unrelated account passwords
- Photographs of both sides of a payment card
- Remote access to a computer or telephone
- Copies of identification unless genuinely required through a verified process
- More personal information than is necessary for the parcel enquiry
A genuine parcel enquiry normally requires the parcel reference, postcode and relevant delivery details.
Final Thoughts
DPD customer service can be reached by telephone on 0121 275 0500, through 24-hour delivery chat or from the DPD app. Telephone opening hours currently run from 8am to 6:30pm Monday to Friday, 8am to 4pm on Saturday and 9am to 3pm on Sunday, excluding bank holidays.
The customer should always have the parcel number and delivery postcode ready. Tracking should be checked first because it may already show the delivery location, missed attempt, revised date or available redelivery options.
For an order bought from a retailer, DPD can explain the shipment record, but the retailer should usually resolve a missing, damaged or disputed delivery. Customers should request a replacement or refund from the seller where the parcel did not reach the agreed destination.
All contact should begin through DPD’s official website or app. Unexpected telephone numbers, links and payment requests should be treated cautiously because parcel customer service is frequently impersonated in phishing scams.
Frequently Asked Questions
What is the DPD customer service phone number?
The official DPD UK customer service number is 0121 275 0500.
What time does DPD customer service open?
Telephone support opens at 8am from Monday to Saturday and 9am on Sunday.
What time does DPD customer service close?
The current published closing times are 6:30pm Monday to Friday, 4pm on Saturday and 3pm on Sunday.
Is DPD customer service open on Sunday?
Yes. The official telephone hours are 9am to 3pm on Sunday, excluding bank holidays.
Is DPD chat available 24 hours a day?
Yes. DPD’s contact page advertises delivery chat as available 24/7.
What is the fastest way to contact DPD?
DPD identifies app chat as the fastest contact option.
Can someone call a DPD driver directly?
Customers are not normally given a driver’s private telephone number. Support may communicate with the depot or investigate the driver’s records.
Can DPD customer service find a parcel without a tracking number?
Shipment-specific help is difficult without a reference. The retailer or sender should normally provide the correct DPD parcel number.
Should the retailer or DPD be contacted about a missing order?
The retailer should usually be contacted first for an online purchase, especially when a refund or replacement is required.
Can DPD rearrange a delivery?
Eligible parcels may be moved to another date, safe place, neighbour or Pickup location. Options depend on restrictions set by the sender.
Can DPD customer service confirm an exact delivery time?
It can review the current one-hour estimate, but unexpected route delays may change the arrival time.
Is DPD customer service open on bank holidays?
Bank holidays are excluded from the published telephone timetable. Online tracking and chat may still be available.
How can a DPD complaint be made?
The customer can start through official chat or telephone support, request a case reference and provide a clear account of the problem and requested resolution.
Can DPD refund a recipient for a missing retail order?
The recipient will usually need to seek a refund or replacement from the retailer because the retailer sold the goods and arranged the delivery.
How can a fake DPD customer service message be identified?
Unexpected payment demands, suspicious links, urgent threats and requests for banking security information are major warning signs.