The main DPD customer service number is 0121 275 0500. Customers can use this number for delivery problems, tracking queries, missed deliveries, disputed delivery information and other parcel-related support.
Having the parcel reference and delivery postcode ready can help DPD locate the shipment more quickly.
| DPD Customer Service Information | Quick Answer |
| Customer Service Number | 0121 275 0500 |
| Monday To Friday | 8am to 6:30pm |
| Saturday | 8am to 4pm |
| Sunday | 9am to 3pm |
| Bank Holidays | Normal telephone service excluded |
| Online Chat | Available 24 hours |
| Fastest Contact Method | DPD app chat |
| Estimated Phone Wait | Around 5 to 10 minutes |
| Information Needed | Parcel number and delivery postcode |
| Best For Refunds Or Replacements | Contact the retailer |
Last Updated: 11.09.2026
DPD Customer Service Contact Details At A Glance
| Contact Method | Availability | Best Used For |
| Telephone | Published service hours | Complicated delivery problems |
| Online Chat | 24 hours | Tracking and delivery enquiries |
| DPD App | 24-hour chat | Fast parcel support |
| Tracking | 24 hours | Checking parcel progress |
| Retailer | Retailer opening hours | Refunds and replacements |
The best contact method depends on the problem. Tracking and online chat can resolve many routine questions, while telephone support is generally more useful where a delivery is disputed or previous contact has not resolved the issue.
What Is The DPD Customer Service Number?
The main DPD UK customer service telephone number is 0121 275 0500.
Customers should have their DPD parcel number, delivery postcode, expected delivery date and latest tracking status available before calling. Where the issue involves a disputed delivery, it can also help to have the delivery photograph and details of any previous contact ready.
Without the correct parcel reference, DPD may not be able to provide detailed information about a particular shipment. The reference can normally be found in a retailer’s dispatch email, DPD notification, booking confirmation or parcel label.
What Are The DPD Customer Service Opening Hours?
DPD currently publishes the following telephone opening hours:
| Day | Telephone Opening Hours |
| Monday To Friday | 8am to 6:30pm |
| Saturday | 8am to 4pm |
| Sunday | 9am to 3pm |
| Bank Holidays | Excluded from normal telephone hours |
Customers needing help outside these times can use online delivery chat, which is available 24 hours a day.
How Do I Speak To A Person At DPD?
Customers who need to speak directly to DPD can call 0121 275 0500 during the published opening hours.
Telephone support is particularly useful for complicated delivery disputes, incorrect proof of delivery, repeated failed deliveries or cases where previous online support has not resolved the problem.
DPD also states that customers calling through the DPD app may receive priority service. For simple questions about a delivery date or current parcel location, tracking or chat may still provide a faster answer.
How Long Does DPD Customer Service Take To Answer?
DPD has published an estimated telephone waiting time of around 5 to 10 minutes. This is an estimate rather than a guaranteed maximum.
Waiting times can increase during busy periods, particularly around Christmas, severe weather, major transport disruption and the days immediately following bank holidays.
Customers who only need to check whether a parcel is still on its way may be able to avoid waiting by using tracking or online chat first.
Can You Contact DPD Customer Service 24 Hours A Day?
DPD’s telephone customer service is not available around the clock, but its delivery chat operates 24 hours a day.
The chat service can help customers check parcel progress, review delivery options, find information about a missed attempt and confirm where a parcel may have been left.
The system normally asks for the parcel reference and delivery postcode before displaying the relevant delivery information or support options.
What Is The Fastest Way To Contact DPD?
DPD identifies app chat as its fastest contact method.
For most routine enquiries, customers should check tracking first because the latest parcel scan may already explain the situation. If further help is required, the DPD app or online chat can then be used before calling customer service.
Telephone support remains useful when the problem involves disputed delivery evidence, repeated failures or a complaint that needs a more detailed explanation.
How Can You Contact DPD By Live Chat?
DPD delivery chat can be accessed by entering the parcel reference and delivery postcode through the company’s contact service.
Chat can help with common questions about whether a parcel is still arriving that day, where it was left, whether the delivery date can be changed and what happens after a failed delivery attempt.
Where a conversation concerns a disputed or missing parcel, customers may want to save screenshots or a copy of the chat so there is a record of what was discussed.
Can You Contact DPD Through WhatsApp?
DPD currently provides a contact route that can continue through WhatsApp after a valid reference number and postcode have been entered through its official contact process.
Customers should begin through DPD’s own website rather than responding to an unexpected WhatsApp account claiming to represent the company.
Can You Contact DPD Customer Service By Email?
DPD does not prominently publish a general recipient customer service email address for ordinary UK delivery problems.
Telephone support, online chat, app support and tracking are the main routes for everyday parcel enquiries.
Specialist DPD teams may use email for business, customs, privacy or other specific matters, but customers should avoid assuming that an address found on an unofficial website is the correct place for a delivery complaint.
Which DPD Customer Service Route Should You Use?
The most appropriate contact route depends on the type of problem.
| Situation | Best First Step |
| Parcel Still Moving | Check Tracking |
| Missed Delivery | Tracking Or App |
| Delivered But Missing | Check Delivery Evidence And Contact Support |
| Damaged Retail Order | Contact Retailer |
| Refund Or Replacement | Contact Retailer |
| DPD Online Shipment | DPD Online Support |
| Business Account Issue | Account Support |
| Complicated Dispute | Telephone Or Chat |
Customers can often save time by using the route that matches their relationship with the parcel. A recipient, retailer and business account holder may not have access to the same support processes.
Check DPD Tracking Before Contacting Customer Service
Customers should review the latest tracking history before calling DPD.
The tracking record may show whether the parcel has reached the local depot, whether it is out for delivery, the expected delivery date, a one-hour delivery window or proof that an attempt has already been made.
It can also show whether a parcel was left in a safe place, delivered to a neighbour or redirected to a Pickup location.
DPD tracking normally requires both the parcel reference and delivery postcode.
Check DPD Service Disruptions Before Calling
An individual parcel delay can sometimes form part of a wider service problem.
Severe weather, road closures, transport disruption, depot issues and exceptionally high parcel volumes can affect delivery times across an area.
When tracking shows a general delay rather than a parcel-specific problem, customers may need to wait for the next network scan before further information becomes available.
Where Can You Find Your DPD Parcel Number?
The DPD parcel number can normally be found in the retailer’s dispatch email, a DPD email or text, the sender’s booking confirmation, a parcel label or the DPD app.
An order number is not always the same as a DPD parcel number. If a reference does not work, customers should ask the sender or retailer to confirm the correct carrier reference.
It is also important to enter the delivery postcode rather than a billing postcode when checking the parcel.
What Should You Do If You Do Not Have A Tracking Number?
Customers without a DPD tracking number should normally contact the retailer or sender first.
The sender can usually confirm whether DPD is actually carrying the parcel, whether it has been physically collected and what reference number was allocated to the shipment.
An order can sometimes be marked as dispatched when only the shipping label has been created. In that situation, DPD may not yet have possession of the parcel.
How To Contact DPD About A Missed Delivery?
A missed-delivery update should first be checked through the tracking page or DPD app.
Depending on the service and restrictions applied by the sender, the recipient may be able to choose another delivery date, nominate a permitted neighbour, select a safe place or divert the parcel to a DPD Pickup location.
Some shipments cannot be redirected, particularly where identification, age checks or extra security are required.
If no suitable option appears online, chat or telephone customer service can be used.
How To Contact DPD If A Parcel Says Delivered But Has Not Arrived?
A customer should first review the complete proof-of-delivery information.
The delivery photograph should be checked carefully, along with any recorded safe place, neighbour delivery or building reception. Household members, communal entrances, garages and nearby properties may also need to be checked.
If the parcel still cannot be found, DPD can help review the delivery record. However, when goods were purchased from a retailer, the customer should normally also contact that retailer because the seller remains responsible for resolving the order.
How To Contact DPD About A Damaged Or Lost Parcel?
Customers receiving a damaged parcel should photograph the outer packaging, shipping label, internal packaging and damaged goods before throwing anything away.
When the goods were bought from a retailer, the retailer should usually be contacted about a refund, return or replacement. The retailer can then deal separately with any claim against the delivery company.
A customer who personally booked and paid for a DPD delivery may need to use the relevant DPD parcel-support process instead.
A parcel should not automatically be considered lost simply because one scan is late. The latest tracking event, expected delivery date and any intervening weekends or public holidays should be checked before a formal investigation is requested.
Can DPD Customer Service Contact The Driver?
DPD does not normally provide customers with a driver’s private telephone number.
Customer service may be able to review driver records, route information, delivery scans and photographs. Where a delivery is disputed, the issue may also be referred through the local depot for further investigation.
Customers should provide specific evidence where possible. For example, explaining that the delivery photograph shows another property is more useful than simply stating that the parcel did not arrive.
Can You Contact A Local DPD Depot Directly?
A tracking update showing that a parcel is at a local depot does not necessarily mean customers can visit and collect it.
Collection should only be attempted after DPD confirms that the parcel is being held for the recipient, public collection is permitted and the required identification and collection times are known.
For most delivery enquiries, national customer service or online chat should be contacted first.
Can DPD Record Accessibility Or Delivery Needs?
Some delivery preferences can be managed through the DPD app or tracking service.
Depending on the shipment, recipients may be able to request more time to answer the door, provide delivery instructions, nominate a safe place or select another permitted delivery option.
Certain choices can be restricted by the sender, particularly where the parcel contains high-value or security-sensitive goods.
Customers with ongoing accessibility requirements should contact DPD through an official support channel to check which arrangements are available.
How To Make A Complaint To DPD?
A complaint can normally be started through DPD’s telephone or chat support.
Customers should provide the parcel reference, expected delivery date, a clear explanation of what went wrong, details of previous contact and the outcome they want.
Evidence such as photographs, tracking screenshots or previous correspondence can make the complaint easier to investigate.
Customers should also request a case or complaint reference so that later contact can be linked to the same issue.
What Is The DPD Complaints Charter?
DPD provides a formal complaints process for customers who are dissatisfied with the service they have received.
A complaint should explain the issue clearly, provide any relevant evidence and state the desired resolution. Keeping a record of previous conversations can help if the complaint requires further review.
What Resolution Can You Ask DPD For?
The appropriate resolution depends on the problem and whether the person contacting DPD is the sender, recipient or retailer.
Customer service may be able to provide a tracking explanation, arrange further investigation, confirm the delivery location, update the delivery date or explain whether redelivery or return to sender is possible.
A recipient who bought goods from a retailer will usually need to seek a refund or replacement from that retailer rather than directly from DPD.
When Should You Contact The Retailer Instead Of DPD?
Customers should normally contact the retailer when an online order has not arrived, the goods are damaged, a replacement is required or a refund is being requested.
The retailer should also be contacted when DPD says it has not received the parcel or where the delivery reference supplied by the seller does not work.
DPD can explain what happened within its network, but the retailer usually remains responsible for resolving the customer’s purchase.
What Should You Do If The Retailer Refuses To Help?
If a retailer refuses to resolve a missing or disputed delivery, the customer should ask for its decision and proof of delivery in writing.
A formal complaint can then be raised with the retailer. Customers should retain screenshots, photographs and tracking information and clearly explain whether they are seeking a refund or replacement.
If the dispute remains unresolved, independent consumer advice or help from the relevant payment provider may be appropriate.
DPD Customer Service For Business Customers
Businesses should prepare the full shipment history before contacting DPD.
Useful information includes the consignment number, booking and collection dates, parcel weight and dimensions, delivery address, tracking history, packaging photographs and any customer correspondence.
Businesses with a DPD account may have access to MyDPD, an account manager or contractual support channels that differ from ordinary recipient customer service.
This can be particularly useful when the issue concerns repeated delivery performance, billing, claims or multiple consignments rather than one parcel.
DPD Customer Service For International Parcels
International parcel problems may involve customs authorities or delivery partners as well as DPD.
Delays can occur because of missing customs documents, import charges, restricted goods, an incomplete commercial invoice, address problems or local public holidays in the destination country.
Before contacting DPD, customers should have the parcel reference, destination country and any customs-related messages available.
In some cases, the sender will need to provide corrected documentation before the parcel can continue its journey.
What Is The DPD UK Head Office Address?
DPDgroup UK Ltd’s registered office is at Roebuck Lane, Smethwick, B66 1BY.
However, the head-office address should not normally be treated as the fastest way to resolve an everyday delivery problem.
Telephone support, tracking and online chat are generally more suitable for parcel enquiries.
How To Avoid Fake DPD Customer Service Numbers And Messages?
Fraudsters may imitate DPD through phone calls, text messages, emails, social media or WhatsApp.
A suspicious message may claim that a redelivery fee is required, an address needs to be corrected or banking information must be provided before a parcel can be released.
Customers should never provide a banking password, card PIN or one-time security code to someone claiming to resolve a parcel problem.
The safest approach is to start from DPD’s official website or app rather than using contact details or payment links contained in an unexpected message.
Conclusion
DPD customer service can be contacted by telephone on 0121 275 0500, through 24-hour delivery chat or using the DPD app.
Telephone support is currently available from 8am to 6:30pm Monday to Friday, 8am to 4pm on Saturday and 9am to 3pm on Sunday, excluding bank holidays.
Customers should check tracking before contacting support and keep the parcel reference and delivery postcode ready.
Where goods were bought from a retailer, DPD can explain the delivery journey, but the retailer will normally be responsible for resolving requests for a refund or replacement.
Frequently Asked Questions
Is 0121 275 0500 The Official DPD Customer Service Number?
Yes. 0121 275 0500 is the main DPD UK customer service telephone number currently published for delivery enquiries.
Is DPD Customer Service Open On Sundays?
Yes. The published Sunday telephone opening hours are 9am to 3pm, excluding bank holidays.
Can I Speak To A Real Person At DPD?
Customers can call DPD during its published telephone opening hours. Telephone support can be useful for complicated delivery disputes or cases that have not been resolved online.
Does DPD Have 24-Hour Customer Service?
DPD provides 24-hour delivery chat, although its telephone customer service operates during set opening hours.
How Long Is The DPD Customer Service Wait?
DPD has published an estimated telephone waiting time of around 5 to 10 minutes, although actual waiting times can vary.
Can I Contact DPD Without A Tracking Number?
Customers can contact DPD, but detailed shipment information may be limited without the parcel reference. The retailer or sender can usually provide the correct number.
Who Should I Contact If My DPD Parcel Is Missing?
Customers should check tracking and proof of delivery first. DPD can investigate the delivery information, but someone who bought goods from a retailer should normally also contact the retailer about a replacement or refund.