The main Evri customer service number is 0330 808 5456. Evri’s automated telephone service can be accessed 24 hours a day, while customer service advisers work more limited hours. Customers can also use Evri’s 24/7 online chat for parcel tracking, delivery problems and enquiries.
If normal customer service has already been used without resolving the issue, Evri also provides a senior escalation route called Tell Us Straight.
| Customer Service Option | Current Details |
| Evri Customer Service Number | 0330 808 5456 |
| Automated Phone Service | Available 24/7 |
| Online Chat | Available 24/7 |
| Human Advisers | Monday to Friday 8am–4pm |
| Saturday Advisers | General contact page lists 8am–2pm |
| Complaint Response Target | Most cases within 24 hours |
| Complaint Resolution | Evri says 92% are resolved within three working days |
| Senior Escalation | Tell Us Straight |
Evri’s separate complaints page currently gives Saturday telephone hours as 8.30 am–2 pm, while its general contact page gives 8 am–2 pm.
Customers calling on Saturday should therefore check the latest opening hours before relying on either start time.
Last Updated: 11.09.2026
How To Contact Evri Customer Service?
Customers can contact Evri by telephone or online chat. The best route depends on whether they are receiving a parcel, sending one directly through Evri or trying to resolve a problem with an online retailer.
Evri currently describes its online chat as the quickest way to contact customer service. The digital assistant can provide parcel information immediately or create an enquiry for a customer service adviser if further investigation is required.
Evri Customer Service Phone Number
The main Evri customer service phone number is 0330 808 5456.
The telephone service can help with problems involving parcel delivery, collection, payments, labels and other parcel enquiries.
Calling the number initially connects the customer to Evri’s automated voice assistant rather than automatically placing the caller through to a human adviser.
Depending on the problem, the system may provide an answer, connect the caller to an adviser or record information so the customer service team can investigate and call back.
Evri Live Chat And Digital Assistant
Evri’s online chat operates 24/7 and can be used for issues such as parcel tracking, missed deliveries, delivery changes and unresolved parcel problems.
If the digital assistant cannot solve the problem automatically, it can create an enquiry for further investigation. Evri says customers who raise an enquiry should normally receive a response within 24 hours.
Does Evri Have A Customer Service Email?
Evri does not currently promote a standard public email address as the main contact route for everyday parcel enquiries.
General customers are instead directed towards telephone and chat support.
There is, however, an official email-based escalation option for customers who have already contacted customer service and remain dissatisfied.
This is part of Evri’s Tell Us Straight process and should not be treated as the first contact route for a normal tracking or delivery question.
How To Speak To A Person At Evri?
Customers trying to speak to an Evri customer service adviser should call 0330 808 5456 with their parcel information ready.
The call first goes through Evri’s voice assistant.
Providing accurate parcel information is important because it allows the system to identify the delivery and decide whether the problem can be handled automatically or needs an adviser.
If an adviser cannot immediately take the enquiry, the system may allow the customer to leave information so the matter can be investigated and a callback arranged.
How Does the Evri Phone System Work?
Evri uses the caller’s telephone number to try to identify active parcels associated with that number.
Where there is no matching parcel, or several parcels are linked to the number, the caller may need to use the telephone keypad to provide parcel information.
| Information | What May Be Required |
| Tracking Number | Last 8 numbers |
| ParcelShop Receipt | 7 numbers after the P |
| Calling Card | 8-digit number |
| Phone Number | Ideally the number associated with the parcel |
Calling from the telephone number attached to the delivery may therefore make the process quicker.
What Details Do You Need Before Calling?
Customers should prepare the relevant information before starting a customer service enquiry.
- Tracking Number Or ParcelShop Receipt
- Delivery Postcode
- Name Shown On The Parcel
- Email Address Used For The Order
- Sender Or Retailer Name
- Expected Delivery Date
- Delivery Photograph If Relevant
- Screenshots Of Tracking Updates
- Previous Complaint Or Enquiry Reference
- Proof Of Value For A Loss Or Damage Claim
Having this information ready reduces the chance of the enquiry being delayed because the parcel cannot be identified.
Evri Customer Service Opening Hours
Evri’s automated telephone service and online chat can currently be accessed 24 hours a day.
Human customer service advisers have shorter operating hours. Evri’s main contact page lists advisers as available from 8 am to 4 pm Monday to Friday and 8 am to 2 pm Saturday.
Its separate complaints procedure currently lists Saturday telephone lines from 8.30 am to 2 pm.
Outside adviser hours, customers can still use automated support or create an enquiry for the customer service team to investigate.
Who Should You Contact: Evri, The Retailer Or Booking Platform?
One of the most important parts of resolving an Evri delivery problem is contacting the correct organisation.
| Situation | Best First Contact |
| Item Bought From An Online Retailer | Retailer |
| Parcel Sent Directly Through Evri | Evri |
| Parcel Booked Through eBay, Parcel2Go Or Similar | Booking Platform |
| Business Parcel Delivery Problem | Evri Business Customer Service |
| Evri Business Account Query | Business Account Manager |
| Missing Retail Purchase | Retailer |
| Direct Evri Loss Or Damage Claim | Evri |
When a consumer buys goods from a retailer, the seller generally remains responsible for ensuring the order reaches the customer.
Citizens Advice explains that where a retailer uses a courier, it is normally the seller that should pursue the courier when an order has not been delivered.
Evri similarly tells recipients with delayed, damaged or apparently delivered-but-missing retailer parcels to contact the sender because the retailer can normally arrange a replacement or refund.
Customers who purchased an Evri label directly should contact Evri.
However, where Evri delivery was purchased through another service such as eBay or Parcel2Go, Evri advises contacting that booking provider instead.
How To Contact Evri About A Missing Or Delayed Parcel?
Before opening an enquiry, customers should check the latest tracking information and confirm that Evri has actually received the parcel.
A shipping label can sometimes be generated before the retailer hands the parcel to the courier.
In that situation, the tracking number exists even though the parcel may not yet have entered Evri’s network.
If an expected delivery date has passed and tracking is no longer progressing, the correct next contact depends on who arranged the delivery.
Parcel Marked Delivered But Not Received
When tracking says delivered but the parcel cannot be found, check the delivery photograph, agreed safe place, neighbours, reception area and anyone else at the address.
If the delivery photograph appears to show another property, save a copy immediately.
For a retailer order, contact the retailer and explain that the goods have not been received. If the customer booked the shipment directly with Evri, raise the issue through Evri customer service.
Tracking Not Updating
A short gap between scans does not automatically mean a parcel is lost.
However, when tracking has not moved and the expected delivery date has passed, recipients of retailer orders should normally contact the retailer.
Direct Evri senders can raise an enquiry with Evri using their tracking details.
Damaged Or Lost Parcel
For damaged goods, customers should retain the parcel, packaging and delivery label while the case is being investigated.
A recipient who bought the item from a retailer should usually report the damage to the retailer first.
A sender who purchased the Evri service directly may need to contact Evri and provide evidence when making a claim.
How To Escalate An Evri Customer Service Complaint?
An unresolved problem should normally be escalated only after the standard customer service process has been used.
Evri’s complaints procedure says an enquiry or complaint can be raised through online chat or its telephone service.
If automated support cannot resolve the problem, it should be passed to a customer service agent for investigation.
Customers escalating a complaint should provide the original enquiry reference, dates of previous contact, tracking number, supporting evidence and the outcome they want.
Evri Tell Us Straight Senior Escalation
Evri provides a further escalation process called Tell Us Straight for customers who have already contacted Customer Services and whose issue remains unresolved.
The process gives customers access to Evri’s senior team.
Evri says emails sent through this route are acknowledged within one hour during normal office hours, with daily updates where further investigation is required.
The email currently displayed for this escalation route is noreply.priority@evri.com.
It should not be used as a replacement for the normal customer service process. Customers should first give the standard team an opportunity to investigate.
How Long Does Evri Customer Service Take To Respond?
Evri says most customer service enquiries should receive a response within 24 hours, although cases requiring deeper investigation can take longer.
For formal complaints, Evri currently states that 92% are resolved within three working days.
A case involving depot checks, delivery evidence, courier information or a loss investigation may take longer than a straightforward tracking query.
Customers should retain their enquiry reference and avoid opening several separate complaints about the same parcel, as keeping the evidence and communication together can make escalation easier.
Evri Customer Service For Businesses
Businesses using Evri have a separate support consideration.
Evri currently lists 0330 808 5458 for customers who need an adviser to investigate a parcel problem involving delivery, collection, payment or a label.
However, Evri states that its parcel customer service advisers cannot deal with business-account queries.
Businesses needing help specifically with their account should contact their Evri Business account manager.
This distinction is particularly important for online sellers because a delivery investigation and an account-management issue may need to go through different teams.
Evri International And Post Office Parcel Customer Service
International parcels may follow a different customer service process from standard UK deliveries.
Evri’s international support information says recipients should generally contact the sender where there is a delivery problem.
Senders may then need to use the international support process appropriate to the booking route.
Customers who purchased Evri delivery through a Post Office can also seek parcel support from Evri.
The company currently directs these customers towards its contact service and 24/7 chatbot when something goes wrong.
Check Evri Service Status Before Contacting Support
Not every problem is limited to one parcel.
If tracking, account creation or another Evri online service appears to be failing, it can be useful to check whether there is a wider technical problem before opening a separate complaint.
Evri maintains a service-status page for known issues.
For example, on 9 September 2026, it reported a problem affecting new account creation while stating that existing accounts could continue to operate normally.
A wider system problem may explain why several parcels or account functions appear to be affected at the same time.
Evri Customer Service Address
Evri’s registered office is:
Capitol House
1 Capitol Close
Morley
Leeds
LS27 0WH
This is the company’s registered office and should not automatically be treated as the quickest route for an everyday parcel enquiry. Telephone and online customer service are generally more appropriate for tracking, delivery and collection issues.
Be Careful With Fake Evri Customer Service Messages
Parcel delivery brands are frequently impersonated in phishing texts and emails, particularly messages claiming that a small payment is needed to rearrange a delivery.
Customers should avoid entering card details or personal information through a suspicious link. The National Cyber Security Centre advises forwarding suspicious text messages to 7726 and avoiding links in unexpected missed-parcel messages.
If uncertain, open the courier’s official website or app independently rather than following the link contained in the message.
What To Do If Evri Customer Service Does Not Resolve The Issue?
The next step depends on whether the customer paid Evri or bought goods from a retailer.
A direct Evri sender can continue through the Evri complaint and senior escalation process.
A consumer waiting for an online purchase should generally continue pursuing the retailer rather than relying solely on the courier. The retailer is normally the party responsible for fulfilling the sales contract.
If a retailer fails to resolve a legitimate non-delivery problem, payment protection may also be relevant.
Depending on how the purchase was paid for and the circumstances of the dispute, consumers may potentially have access to chargeback or Section 75 protection.
These payment protections have separate eligibility rules, so they should normally be considered after attempting to resolve the problem directly with the seller.
Conclusion
Evri customer service can be contacted on 0330 808 5456, while its online chat and automated telephone support are available around the clock.
Customers trying to reach a human adviser should have their tracking information ready because the automated system uses parcel details to direct the enquiry.
For online purchases, contacting Evri is not always the correct first step.
Retail customers should normally approach the seller, while people who purchased an Evri label directly can contact Evri themselves. Parcels booked through a third-party shipping service should normally be raised with that provider.
When standard customer service cannot resolve a problem, the complaint can be escalated and, where appropriate, taken through Evri’s Tell Us Straight senior-team route.
Keeping tracking screenshots, delivery evidence and previous enquiry references makes it easier to demonstrate what has happened and what resolution is required.
Evri Customer Service FAQs
What Is The Evri Customer Service Number?
The main Evri customer service number is 0330 808 5456. The automated telephone service operates 24/7, with human advisers available during specified operating hours.
How Do I Speak To A Human At Evri?
Call 0330 808 5456 and provide the parcel information requested by the voice assistant. Depending on the enquiry, the system may connect the caller to an adviser or arrange for the team to investigate and call back.
Is Evri Customer Service Available 24 Hours?
Evri’s automated phone service and online chat are available 24/7. Human customer service advisers work limited daytime hours.
Does Evri Have A Customer Service Email?
Evri does not promote a general email address as its main everyday parcel-support route. Telephone and chat are the primary options.
An email route is available for eligible unresolved cases through the Tell Us Straight senior escalation process.
How Do I Escalate A Complaint To Evri?
Start with Evri’s normal customer service process. If the issue remains unresolved after Customer Services has tried to help, the Tell Us Straight process allows the matter to be escalated to a senior team.
Should I Contact Evri Or The Retailer About A Missing Parcel?
For an online retail purchase, contact the retailer first. If the parcel was booked directly with Evri, the sender should contact Evri. If the delivery was bought through another booking platform, contact that provider.
How Long Does Evri Take To Resolve A Complaint?
Evri aims to respond to most enquiries within 24 hours and currently states that 92% of complaints are resolved within three working days. More complicated delivery investigations can take longer.